Hotel and room help
Room inclusions, meal plans, amenities, guest count, and hotel policy questions before you reserve.
Find the right support path before booking, after payment, during check-in, or while tracking refunds and hotel policies.
Room inclusions, meal plans, amenities, guest count, and hotel policy questions before you reserve.
Payment status, failed transactions, receipt details, and confirmation after Razorpay checkout.
Cancellation rules, refund status, non-refundable plans, and hotel policy guidance.
Primary guest details, phone number updates, GST information, and special stay requests.
Open My bookings to review your latest booking, payment status, hotel name, stay dates, cancellation details, and order ID.
If the issue is payment related, keep the Razorpay payment ID or bank debit screenshot ready so we can trace it faster.
Send the booking details to support with one clear issue summary. We will review the order and respond with the next action.
Open My bookings and check the latest status. Payment received means Blustay is securing the room; Reservation confirmed appears only after a hotel supplier reference is recorded. If the order is not visible, contact support with the Razorpay payment ID and registered email.
Cancellation depends on the selected room policy shown before payment. Some rates are refundable until a deadline, while some are non-refundable.
Carry a valid government ID for each adult guest. The primary guest name should match the booking and the hotel may request additional details during check-in.
When a refund is approved, Blustay submits it to Razorpay for the original payment method. My bookings shows whether it is requested, processing, or processed; bank credit timing can vary after processing.
For confirmed bookings, contact support with the booking ID and corrected details. Some changes may depend on hotel approval and availability.
