Cancellation and refund eligibility is determined by the room offer selected at checkout. Some offers are refundable until a stated deadline, while others are non-refundable.
The applicable cancellation deadline, meal plan, taxes, fees, and refund terms are shown before payment wherever they are provided by the hotel or supplier.
Payment receipt is not hotel confirmation. If Blustay cannot secure the selected room with the hotel supplier, the traveller may choose a comparable alternative offered for review or receive a full refund of the amount paid online.
Blustay does not replace the room or hotel without the traveller's acceptance. The full-refund option does not include a multiple-refund or price-gap payment.
Approved refunds are initiated to the original payment method after the cancellation is accepted. Bank and payment network timelines can vary after the refund is initiated.
Convenience fees, payment charges, no-show charges, early checkout charges, and hotel-imposed penalties may be non-refundable when disclosed in the selected offer terms.
The order page distinguishes refund requested, refund processing, and refunded states. A Razorpay refund ID is stored when the refund is submitted. Contact support with the Blustay order ID if the bank has not credited a processed refund within its stated timeline.
